Privacy Policy

TAWAI Creative AI Studio is an AI-driven video production studio serving brands across 42 countries. For any privacy question or request, contact us at info@tawai.studio.

• Contact & lead details you submit through the contact form (name, email, phone, company, country, project brief).
• Client & billing information collected during engagements (billing address, tax IDs, invoice records, payment status).
• Project content you share with us (briefs, assets, references, feedback).
• Usage & analytics data such as pages viewed, referrer, device type, and interaction events captured through first-party analytics and the Meta (Facebook) Pixel.
• Cookies & local storage used to keep sessions active and remember preferences. See our Cookie Policy.

• Respond to enquiries and prepare quotes.
• Deliver, invoice, and support production engagements.
• Send transactional emails (quotes, invoices, reminders, status updates).
• Measure site performance and improve our services.
• Comply with legal, tax, and accounting obligations.

We rely on your consent (analytics and marketing cookies), the performance of a contract (delivering services you engage us for), our legitimate interests (running and improving the studio), and legal obligations (tax, accounting).

We share data only with processors that help us run the studio, including:

• Hosting & backend — our platform provider hosts the site, database, storage, and authentication.
• Email delivery — Resend delivers our transactional and client emails.
• Analytics & advertising — Meta (Facebook Pixel) helps us measure campaign performance; loaded only after user interaction.
• Payment & accounting — invoice and payment records processed for billing and tax compliance.

We do not sell your personal information.

Lead and enquiry records are kept for up to 24 months from the last interaction. Client, invoice, and tax records are retained for the period required by applicable accounting and tax law (typically 7 years). Analytics data is retained in aggregated form.

Depending on your jurisdiction, you may have the right to access, correct, delete, export, or restrict processing of your personal data, and to withdraw consent at any time. To exercise any of these rights, email info@tawai.studio.

Because we serve clients globally, your data may be processed in countries other than your own. We rely on our processors' standard contractual clauses and equivalent safeguards where required.

Our services are not directed to children under 16 and we do not knowingly collect their personal data.

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.

Questions about privacy? Email info@tawai.studio.